INSTAENG DOCUMENTATION
An agreement explaining what kinds of personal information we gather from website visitors, how we use this information, and how we keep it safe.
This website is operated by INSTAENG LTD. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:
INSTAENG LTD ('we' or 'us') collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which apply across the European Union (including the United Kingdom) and we are responsible as a 'controller' of that personal information for the purposes of those laws.
For a better experience, while using our Service, We may require you to provide us with certain personally identifiable information. The information that We request will be retained by us and used as described in this privacy policy.
We collect the following personal information that you provide to us: their name, email address, date of birth, address. Some examples of when we collect this information include: when registering for an account, when making purchases, when signing up to our newsletter
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
We may monitor communications such as emails and telephone calls for the following purposes: Quality assurance, training, fraud prevention.
The app does use third party services that may collect information used to identify you. We use Hotjar and Google Analytics (Demographics and Interests Reporting & Google Display Network (GDN) Impression Reporting) in order to better understand our users’ needs and to optimize this service and experience. They both are analytics services that help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. They use cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.
For further details, please see
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies') and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website. In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you. The following examples illustrate how we may use cookies to monitor and/or collect the following information: How many times a user visits a page, which page that was and for how long. Traffic data & location data.
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually. On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, please see our Website cookie policy. For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
We collect information about our users for the following purposes: To identify users and manage their accounts, process user orders, job posts and to conduct research and statistical analysis
Who Your Information May Be Shared With
We may share your information withlaw enforcement agences in connection with any investigation to help prevent unlawful activity. We will not share you personal information with any other 3rd parties.
Marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call. We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see 'What rights do you have?' below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
The provision of the following information is required from you: Name, Email, Address, Date of Birth
This is to enable us to do the following: Name & Address - for identification & job assignment purposes. Date of Birth - to ensure eligibility. Email - to provide communications, receipt and notifications.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
We will hold your personal information for the following periods: For 6 years to satisfy UK tax law and as long as your account remains active. These periods are no longer than necessary in each case.
We rely on the following as the lawful basis on which we collect and use your personal information:
(1). consent;
(2). contract;
(3). legal obligation;
(4). vital interests;
(5). legitimate interests;
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We will also use technological and organisation measures to keep your information secure.
We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
We will not transfer your personal information outside of the EEA at any time.
Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
If you would like to exercise any of these rights please:
From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
This privacy policy was published on 20th September 2021 and last updated on 20th September 2021.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by email if you have opted in to recieve; by notice of a website banner; by a notice on social media
If you have any questions about this policy or the information we hold about you, please contact us by e-mail: guy@instaeng.com
Our data protection officer is Mr Guy Dungworth.
Approval For this Statement
This statement was approved by the Board of Directors on 27/10/2020 signed by Frano Lubura, Quality Manager/General Manager.
